How to use this web site, purchase and payment information, delivery and refund policies:
Account setup:
An account is not required just to browse the site.
Before purchasing photos, you will be required to set up an account and verify your email to confirm the email address is current and valid. If you do not receive a confirmation/verification email, please check that it has not gone into a spam/junk folder in your email client/program or on your server. Verification emails work as dual purpose client/website protection against fraudulent transactions..
You will need to be logged in to your account before you can order photos. If you have any problems with your account setup, please contact us and we will assist where we can.
Photo reviewing:
All photos from events are stored in sections called Galleries.
You can select a gallery by selecting the menu option "Galleries" in the top main menu of the web site to show all the galleries. Once at the Gallery home page, you may scroll the page down to see the galleries. Simply click on the name, or image under the name to enter the gallery. If the event was spread over several days, then further sub-galleries may be displayed. Select a sub-gallery by clicking on its name or image, just like before.
Once a gallery has been selected, the photos in the gallery are displayed as small images called thumbnails.
Hovering over each thumbnail are two icons, add to cart and select as favourite. Once the thumbnail has been clicked on, there are options to select as favourite or compare. Once you have individually selected photos for comparison, you will be able to compare them all side by side for easier choosing.
You can see all your favourites by clicking on the favourites menu option in the client menu after you have selected your favourite images.
Clicking the thumbnail image or the purchase icon will display a preview of the photo and allow you to order a print or download a digital image file.
If there are any photos of yourself, your dog or horse which you would like removed, please contact us and we will do so asap.
Photo Products:
Digital Image files are downloadable files that maybe used with in accordance of our Terms and conditions. In short you are purchasing a license to use the photos. The photos are not to be modified (including cropping) without express permission from Kirstie Murch Photography.
Since the Digital Images files are available as soon as payment has been verified there is no option for additional editing. If additional editing is required please contact us with your requirements. Major editing will incur an extra charge.
You can now complete the order by clicking the 'Check Out' option at the top or bottom of the page, or go back and look at other photos by clicking the name of the Gallery at the top of the page.
Favourites:
When browsing the thumbnails and you find a photo you like you can mark the image as a favourite. These images can then be quickly seen in your Favourites, even if you leave the website.
To be able to use this function, you will need to login to the website. If you dont have an account on the website you will need to create one.
To create a new account go to the Client Area , Login and select the "Create an Account" option below.
Please ENSURE your EMAIL ADDRESS is correct as your order information, including download instructions, if applicable, are sent automatically to the entered address.
If you do not receive an automated email from us within a few minutes of creating an account please check your SPAM filter/folders.
If you have not received an email from us after several hours, please contact us.
Logging In:
To log in go to the Client Area at the top of the screen and enter your email address and password in the log in boxes then select "Log In" button, or set up an account for yourself.
Once you have logged into the website you can browse the galleries as normal. Once you found a photo you like, you need to click the heart icon and the photo will be added to your favourites.
To remove the photo from your favourites, click the heart icon again.
To view your favourites, click the "My Favourites" menu option at the top of the screen.
Comparing Photos:
This web site allows to you to select multiple photos, then view them side by side.
To compare photos, you need to first flag the images you wish to compare. To do this, click on the thumbnails and select the compare icon above the photo that you wish to compare.
When a photo has been flagged your selection is remembered even if you browse to another page or gallery. This allows you to compare images from different galleries, pages or even your favourites.
To unflag a photo, simply click the flag again and it will be removed from the selection.
Once you have 2 or more photos selected a "Compare Now" option appears next the flag. Select the Compare Now and you will be shown the selected images at preview size, side by side.
Depending on the size of you computer screen you may need to scroll the web page sideways to see the images.
If you wish to order one of the photos, click the preview and you will be taken to the order page. Then add the photo/s you want to the cart.
Checking Out/Completing Your Order:
Once you have finished browsing and have placed all the required photos in your shopping, cart you need to complete the order.
To complete the order, click the menu option "Check Out" at the top of the page. You will require an account in order to purchase photos.
If you are not logged in then you will be asked to log into the website. Enter your registered email address and password and click Login button.
If you do not have an account, select the "Create an Account" option and fill in the requested information.
Please ENSURE your EMAIL ADDRESS is correct as your order information, including download instructions, if applicable, are sent automatically to the entered address.
If you do not receive an automated email from us with a few minutes of creating an account please check your SPAM filter/folders.
If you have not received an email from us after several hours, please contact us. Please ensure your inbox is not full or you won't receive the verification email.
Once logged in you will be shown your shopping cart with all the ordered items. At the bottom will be total to be paid, excluding freight, if applicable.
Click the "Check Out" button at the bottom to proceed.
Verify your shipping address (if applicable) and click the "continue" button to confirm.
Verify the total price, address and items to be ordered, then click the "Place this order" button.
Choose the method of payment.
If you wish to pay online via credit card-->
At present for your protection we only accept direct payment via Stripe, which accepts most major credit cards.
or Offline bank transfer, you will receive the bank details in your email.
Once payment has been cleared you will be sent an email to the registered email address containing receipt of payment.
This email will also contain details on how to download (retrieve) your images.
NOTE : Please choose your photos carefully. Once digital images have been downloaded they are deemed to have been used because there is no control over their potential distribution and therefore not returnable or refundable. If you have purchased a photo in error, please contact us prior to download and we will be happy to provide a refund.
We wish you happy browsing and shopping :)